The Yale Assure Lock 2 is one of the best smart locks on the market, but it’s not without a few hiccups. Like all electronics, it’s bound to run into issues from time to time — one of which is a problem connecting to Apple Home. What makes this problem particularly frustrating is that there could be many culprits, ranging from an out-of-date iOS to dead batteries in your smart lock. To help you navigate all the possibilities, here’s a comprehensive look at how to fix a Yale Assure Lock 2 that won’t connect to Apple Home.
Connect your Yale Assure Lock 2 to Apple Home with these basic troubleshooting stepsThankfully, most users will find that they can get their Assure Lock 2 reconnected to Apple Home in just a few seconds. Here are the most common fixes to the problem (all of which take just a few seconds). If you still have trouble after checking and performing these steps, consider scrolling down to some more in-depth options.
Update the OS on your phone. Apple pushes updates frequently, and if you’re running the wrong operating system, you could run into snags with your smart lock.
Update your lock’s firmware. This can be checked with the Yale app.
Verify you can lock and unlock your door with the Yale app. While doing this, see if you have a pop-up asking you to sync with HomeKit. This often is the case if HomeKit was recently installed in the home.
Restart your iPhone.
Confirm your other Apple Home devices are working and it’s not a local connection issue
Check the batteries in your Yale Assure Lock 2
Yale
Reconnect to HomeKitIf none of the above solutions work, you can try performing a fresh connection between your Assure Lock 2 and Apple Home.
Step 1: Open the Yale app and navigate to Lock Settings.
Step 2: Select HomeKit, then select Remove HomeKit Accessory.
Step 3: Verify your lock has been removed by checking the Home app.
Step 4: Dive back into the Lock Settings menu in the Yale app.
Step 5: Select HomeKit and follow the prompts to reconnect it to HomeKit.
Factory reset your Yale Assure Lock 2The last thing you can try is a factory reset of your Yale Assure Lock 2. Keep in mind that this will turn your lock into a blank slate, removing your settings and other configurations.
Step 1: Go to Lock Settings in the Yale app.
Step 2: Select Factory Reset, then confirm the action by pressing Reset Lock.
Step 3: Load the Home app and verify your lock is gone.
Step 4: Set up your lock following the steps in the Yale app, including the steps for syncing with Apple Home.
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